Sau 2 tháng xây dựng trung tâm trợ giúp 60 bài, ticket tăng từ 210 → 390. Người dùng chỉ lướt nhanh rồi vẫn gửi câu hỏi. Đổi cách: tách nội dung thành các chủ đề ngắn, thêm video hướng dẫn nhanh. Sau 6 tuần, ticket giảm còn 140 (-33%). Bài học: video ngắn, hướng dẫn chi tiết giảm tải hỗ trợ. #HelpCenter #CustomerSupport #Documentation #Video #HỗTrợ #TàiLiệu #VideoHướngDẫn #KháchHàng
https://www.reddit.com/r/SaaS/comments/1qn9r66/support_tickets_doubled_after_we_launched_our/
Sau khi ra mắt trung tâm trợ giúp, số ticket hỗ trợ tăng từ 210 lên 390/tháng. Khảo sát thấy người dùng tìm thấy bài viết nhưng chỉ lướt 15 giây rồi gửi ticket. Nguyên nhân: bài viết quá dài (1600 từ), người dùng muốn xem nhanh chứ không muốn đọc. Giải pháp: chia nhỏ nội dung, thêm video hướng dẫn từng bước. Số ticket giảm còn 140/tháng, thấp hơn cả trước khi có tài liệu. #SaaS #CustomerSupport #HelpCenter #Productivity #UX #SaaS #HỗTrợKháchHàng #TrảiNghiệmNgườiDùng
Nhóm SaaS sắp ra mắt sản phẩm B2B, đang tìm giải pháp docs đơn giản, giá hợp lý, dễ bảo trì cho đội 4 người. Các founder đã dùng công cụ gì để xây dựng trung tâm trợ giúp/knowledge base ở giai đoạn đầu? #SaaS #Support #HelpCenter #KnowledgeBase #Startup #CôngCụ #TrungTâmHỗTrợ
https://www.reddit.com/r/SaaS/comments/1qjrl9a/saas_founders_what_did_you_use_for_building_help/
🚨 ALERT! Iran's internet is out for 96 hours and some genius at X Corp suggests troubleshooting their nonexistent JavaScript issues! 🎉 Meanwhile, the Help Center is busier than a one-legged man at a butt-kicking contest trying to explain why privacy extensions aren't the problem here. 🙈💻
https://twitter.com/netblocks/status/2010750871274160361 #IranInternetOutage #XCorp #JavaScriptIssues #PrivacyExtensions #HelpCenter #TechHumor #HackerNews #ngated
In a world where tab-hoarding is apparently a diagnosable condition, 🤯 someone bravely ventures forth to #declutter their browser life—except, whoops, #JavaScript isn't enabled. 🚫 Maybe the Help Center has a solution, or maybe just admit defeat and embrace the #chaos of your unmanageable tabs. 🏆
https://twitter.com/borisandcrispin/status/2008709479068794989 #tabhoarding #browserlife #HelpCenter #HackerNews #ngated
Texas city cancels 2026 Pride after local council rescinds LGBTQ+ protections
https://fed.brid.gy/r/https://www.advocate.com/politics/arlington-pride-canceled-city-council
Hab das #Pixelfed #Helpcenter wieder gefunden, ich hatte vergessen, dass es existiert:
https://pixelfed.social/site/help
Falls Du auf einer anderen Instanz bist, ist die Adresse entsprechend anders, es sollte aber immer "site/help" sein.
🚀 Oh, look! Yet another #SpaceX "anomaly" – translation: an unexpected fireworks display you weren't invited to. Meanwhile, X.com suggests you upgrade your browser from 'Stone Age' to 'Barely Adequate' just so you can wade through their "helpful" Help Center labyrinth. 🖥️
https://twitter.com/NASASpaceflight/status/1935548909805601020 #Anomaly #SpaceTech #BrowserUpgrade #HelpCenter #Xcom #HackerNews #ngated
💀 Welcome to the future, where your browser is as #obsolete as your grandma's VCR! X Corp. demands a browser upgrade to access their cutting-edge... Help Center 🤖, because who doesn’t want to read policies in HD? 😂
https://twitter.com/keenanisalive/status/1925225500659658999 #browserupgrade #technology #XCorp #HelpCenter #futureofbrowsing #HackerNews #ngated
Ah, the #irony of X Corp's timeless advice on creating everlasting code while their browser support expires faster than milk left in the sun 🥴. Maybe they should add "End-User Frustration" to their Help Center. 🐢💨
https://twitter.com/jonathan_blow/status/1923414922484232404 #XCorp #CodeSupport #BrowserFrustration #HelpCenter #TechHumor #HackerNews #ngated
✔️ Having login issues or platform questions?
✔️ CourtMapping’s Help Center gives you instant, chat-based support — 24/7.
✔️ Fix problems fast and get back to what matters.
🎥 https://youtu.be/1InZ4qU38v8
🌐 courtmapping.com
🚨 Wow, what a revelation! Our tech-savvy friend discovers that using a browser from the Stone Age isn't the best idea in 2025. 🙄 Quick, someone point them to the Help Center before they get lost in the past! 🕰️🔍
https://twitter.com/Steve_Yegge/status/1898674257808515242 #techhumor #browserfail #digitalage #helpcenter #stoneagetek #HackerNews #ngated
Co-progettazione nei servizi grave emarginazione adulta: testimonianza di alcune criticitá https://zic.it/co-progettazione-nei-servizi-grave-emerginazione-adulta-testimonianza-di-alcune-criticita/ #graveemarginazioneadulta #Lavoroeprecarietà #AcabnewsBologna #pianofreddo #annacesari #helpcenter #Welfare #asp
With the first version 2.13.0 of Typemill I also release the new Pilot theme for small knowledge bases. Here is a demo: https://pilot.typemill.net
The 10% discount will be for *all* payment methods. We support #LightningNetwork sats, @Liquid_BTC payments in L-BTC and #Tether on Liquid, on-chain #BTC, and fiat. Learn how to acquire L-BTC for payments using our #HelpCenter. https://help.blockstream.com/hc/en-us/articles/900000630846-How-do-I-get-Liquid-Bitcoin-L-BTC-
▶️On #FeatureFriday, we will publish the promised video about #security in ViOffice. So, stay tuned and follow #ViOffice. If you would like to get an overview of security aspects, check out our #helpcenter: https://www.vioffice.de/helpcenter/knowledgebase/security 🔒
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▶️We're happy that we are listed as official @CollaboraOffice Online Hosting Partner. Create and use your text documents, spreadsheets and presentations direct in our ViOffice #Cloud ☁️. More information in our #helpcenter at https://www.vioffice.de/helpcenter/userhelp/sheets 🎉
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Mehr Infos zur #Cloud in unserem #Helpcenter unter: https://www.vioffice.de/helpcenter/userhelp/cloud
🔽🔽🔽🔽🔽
Testet #ViOffice 2 Wochen kostenlos und unverbindlich. Hier geht's zur Anmeldung: https://www.vioffice.de/buy/ 🚀
Weekly Update 📰
▶️Last #FeatureFriday, we showed a video about #versioning in our #Cloud ☁️. All documents stored in the #ViOffice Cloud are saved versioned. It's easily possible to restore older versions of a doc. More info in our #helpcenter: https://www.vioffice.de/helpcenter/userhelp/cloud 💻
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Wusstet ihr, dass Dokumente, die in der ViOffice #Cloud ☁️ abelegt werden, versioniert gespeichert werden? Somit ist es einfach möglich ältere Versionen eines Dokuments wiederherzustellen💡 #FeatureFriday
Weitere Beschreibungen im #Helpcenter unter https://www.vioffice.de/de/helpcenter/userhelp/cloud 💻
