“Telstra is expecting to shrink its #workforce by 2030 with “AI #efficiencies” potentially coming through #CustomerService, software development and the use of autonomous #AIAgents, the company has told investors on Tuesday.

The telco’s chief executive, #VickiBrady, told the #Telstra’s annual #InvestorDay on Tuesday that #ArtificialIntelligence “will be a significant unlock when it comes to enabling our #workforce”.

“We will embrace AI, as every business will need to, and we expect the pace of change over the next five years to be extraordinary,”

…

“Ackland said the more than $1bn of capital #expenditure and operating expenditure on #software #development and #IT was another area #AI “has the potential to fundamentally change how this is done”.

Look who’s been consulting the economic tea-leaves. Will Vicki and her team be sacked if/when the plan fails?

Of course not.

#WhiteCollar / #sackings / #australia <https://theguardian.com/business/2025/may/27/telstra-ai-job-cuts-investors-workforce>