Been using #Rapid7 #InsightVM for about 3 years now. Up until last May it was a great tool. Since last may, it was a 50/50 shot if we would get any kind of reporting for newly released vulnerabilities on #PatchTuesdays .
Multiple tickets opened, multiple sessions going on for over a year. Never got a reasonable response. Finally a year on, they admitted that this was a known issue they were trying to fix, and that we were one of a few of their customers with this issue. They didn't link the two together sooner due to the way they classified our ticket.
They implemented the fix, only to follow the next month not deploying the CVE data to the region were in, so we got nothing in reporting for over 2 weeks.
I wanted to rebuild our entire environment, but they kept bulking at it, ignoring the request and so on. So now here we are, Octobers patching time and i'm back to not being able to get any data on vulnerable devices despite the console and engines having received the new updates.
Then they wanted to charge us godly amounts of money to work with us, rebuilding after our last call a few weeks ago. So despite two known issues on their end, multiple technicians and engineers unable to resolve the issue, they want more money. And so close to renewal? Not happening.
I understand corporate realignments, layoffs, etc. But dealing with this issue for over a year is uncalled for.
So now I am looking for a different product. Did have #TennableIO previously to InsightVM. The thing that really sold me on Insight was the ability to create remediation projects within the console and assign them.
Already POC'd a few other projects and believe I am going to go with Qualys.
When you have to fight with your security vendors to get a working product, it's not worth it. Hell, I didn't even get a damn hat out of the deal.