A notification badge is often a red dot that shows a digit. That digit is the unread-message count.
The digit in the badge must match the unread-message count!
Lately, I've seen a badge promising 1 or 2 messages in the Google Play Store, a telco app, and a banking app when there were no unread messages.
Incorrect system-status info is a defect. It'll train users to pay less attention to the badge.
#UX #UXD #UserExperience #design #SystemStatus #status #notification #counter #badge #usability
A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.
Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.
🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
After almost 20 years in corporate #ux and eventually working my way up to Director of #CX for an airline SaaS company, I am starting to take on #careerCoaching engagements.
I want to help digital creatives
- protect their peace
- know when good enough is good enough
- learn how to speak "business" to drive change
If you are a #UXD, #CXD, or #digitalCreative and want someone to help you navigate the storms of work, set up some time to chat - https://thefocusedjourney.youcanbook.me/
Technology that is helpful might be proactive – but then with a robust Undo function – or it might wait in the background untill called. It depends on the context.
Technology that is helpful doesn't harass.
https://mstdn.social/@_L1vY_/113258623287323887
#UX #UxD #UserExperience #design #software #usability #UI #Undo #tech #technology
The cashier's name tag says "Charlie".
The receipt says: "You were served by Robbie".
Charlie and Robbie both appear to be about 16 years old. They've never heard the phrase "audit trail" nor do they care about cash-drawer reconciliation or their performance stats.
The system's users do what's easy and convenient for themselves. It should be harder for cashiers to use a till they haven't signed in to. This is a design failure.
Check out the shortened and refreshed company presentation of Experientia, the international user research and behavioral design consultancy.
https://blog.experientia.com/refreshed-experientia-presentation/
A decade ago, we knew how rare it was for an icon to be understood by all.
At that time, NN/g called the hamburger icon (a stack of 3 lines, for a menu of links) "an icon that is striving to become universally known."
Is gov.uk trying to make another icon universlly known? Do you know what the icon in this screenshot means?
Answer in the ALT text.
#icon #gov #usability #symbol #sign #meaning #cookie #setting #gdpr #settings #UX #UXD #design #IconDesign #UserExperience https://www.nngroup.com/articles/icon-usability/
An AI function I would use:
During video calls, generate video of my face that always looks at the camera – not slightly down at my laptop keyboard, or sideways at the cat – in the interest of better interpersonal communication through eye contact.
#RemoteWork #InterpersonalCommunication #interpersonal #communication #EyeContact #UX #UXD #UXDesign #UserExperience #Design #VideoCall #VoIP
Have you ever noticed how, in the dark, it's exponentially more difficult to plug something in?
WAY more difficult than it seems it ought to be. Why is that?
I'd love to see a student design competition to propose some solutions.
#electric #socket #plug #lead #usability #UXDesign #UX #UXD #ergonomics #electricity
Agile was intended to address the problem of waterfall software development: delivering the wrong thing too late.
When "Agile" teams only want to code something once – no acceptance that usability testing might reveal a failing that necessitates another iteration – it's just more waterfall development with Agile-flavoured rituals and ceremonies.
#agile #dev #SoftwareDevelopment #waterfall #iteration #usability #UX #UXD #UR #UserResearch
One good way to support the Fediverse's volunteer devs: ask them to work with volunteer design and user-research practitioners who help them to develop and test usable designs – before any substantial code is written.
Testing mockups and prototypes with the community would reduce unhappiness all around.
#UX #UXD #design #UCD #SoftwareDesign #UR #UserResearch #usability #mockup #prototype #testing #UserNeeds #users #IxD #InteractionDesign #coding #dev #development #SoftwareDevelopment
Your Guide to Hamburger Menus #uxdesign #uxd https://www.interaction-design.org/literature/article/hamburger-menu-ux
As John Moyne humorously said about spam prevention: "I hate when you're trying to log in to a website and you have to tick every box that contains a picture of a horse that looks like it can talk but just isn't in the mood to right now."
Ha ha.
Here's a serious attempt to rate spam prevention methods:
https://fivesketches.com/reduce-spam-without-hindering-usability/
#UXDesign #UX #UXD #UI #UserInterface #UCD #spam #prevention #screening #Captcha #reCaptcha #SweetCaptcha #filter #SpamFilter #click #token #honeypot #spambot #usability
The size of this button is either about accessibility, or someone has leaned in to ridiculous. Let's hope it's the former, because that would be progress.
Its appearance is so unusual, it may not be immediately recognisable as a button.
And, at the risk of sounding flippant, … it's ugly.
#affordance #a11y #accessibility #UX #UXDesign #UXD #UCD #usability #WebsiteDesign #consent #button #Ts&Cs #terms#TermsAndConditions #design #pattern #DesignPattern #UI #element #InformationDesign #aesthetic
The reason we do user research?
It often amazes me how infinitely creative people are at using your product in unintended ways that "break" it.
Better to know, right? Then you can decide what to do with the knowledge.
#UR #UserResearch #user #research #UXD #UXDesign #UX #UI #UCD
Hey all! Dallas-based designers, researchers, leaders and more—next week Service Design Network - Dallas Chapter is promoting a very rare opportunity to attend a facilitation workshop hosted by the one and only Adam StJohn Lawrence.
Wednesday Feb 7th, 6-9 PM at Precocity, LLC
WHAT: Facilitating design, innovation, and other unpredictable processes can be challenging, especially in organizations that value predictability and standardization.
Join us for an evening of learning and practical application with Adam Lawrence, top–selling service design author (co-author of This is Service Design Doing) and globally recognized expert facilitator, where he will share his insights on facilitating and leading co–creative work in organizations.
WHO: This event is designed for service designers, UX designers, UX researchers, design leaders, and, truthfully, anyone working with teams of human beings.
COST: $149/person (a great bargain for one of Adam's workshops)
https://www.meetup.com/service-design-dallas/events/298785648/
#servicedesign #ux #uxr #uxresearch #uxdesign #facilitation #facilitator #workshop #workshops #userresearch #dallas #dfw #uxd #sdn
This is BoekZoek, a UI concept I created for a little school project.
BoekZoek helps Dutch high school students find a fun book for when they have to read a book for Dutch class.
The app works using suggestions based on feedback users give about books.
I’m open to suggestions!
#ui #ux #uxd #uid #uidesign #uxdesign #usability #beginner #figma
