That's the reply I got:
I am truly sorry for this, and for the hurt it caused. Thank you for reminding me, and please accept my sincere apologies for not recalling this detail from our previous interactions. Unfortunately, while handling a high volume of customer conversations, I overlooked it, and I truly regret that.
I have already asked our development team internally to update your account name as an exception. Moving forward, it should display your name as Laura so this does not happen again.
Thank you for your patience and for clearly communicating this. I appreciate it, and I am very sorry again for the inconvenience. 🙏
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It seems like the #Shopify developers didn't consider that there are people that change their name at some point in time. How can you overlook something like that? At least changes to the last name are very common.
