This is a really insightfull article. The authors conducted a large-scale empirical study of 400 e-commerce firms to understand the implications of the tension between efficiency and flexibility on firm performance in response to #GDPR. They found that firms that had built their websites and tech-services for efficiency, electing tightly integrated services from closely linked suppliers, suffered disproportionately when GDPR came into force. In contrast, companies that deployed new combinations of technologies not extensively used before performed much better.
Pretty good insight for those working in the US and AU at present as we navigate changes to our local data protection and governance regulations.
#Transformation #BusinessEcosystem #Complexity #GraphTheory #Interdependence #TechnologicalChange
https://onlinelibrary.wiley.com/doi/epdf/10.1002/smj.3318