How interesting that https://iceout.tech is blocked by #Xfinity Advanced Security on my home wifi. I'm sure that's a "bug".

I've just received heartwarming news from my ISP this morning!

According to Jackie Caridad, Chief Privacy and Legal Information Security Officer, Xfinity has made MY privacy their priority! In an era where unscrupulous companies sell customer data, this is cause for celebration.

What a joy to know they care more about my privacy than turning a profit. Well done, Jackie! #Xfinity

Today I learned that if you change your Xfinity account contact email, you may still receive some emails to your previous email if it was the one you signed up with — even if it does not show up on your account details anywhere.

Thankful for the (rare) kind and patient rep who was able to find this bug that was not obvious and get my previous email removed. Hope they take my advice to open a ticket to fix what could be a real security concern.

#Xfinity #TechSupport

Aaaaand...our internet crashed again about half an hour ago. So we pulled out the Netgear modem and router, and replaced them with the Xfinity combo gateway. Didn't take too long to set up.

I just ran a speed test on Ookla. 538mbps download; that's about 400mbps SLOWER than before. But it's 295mbps up, which is over 250mbps faster than we've ever seen. So...I'll have to get in touch with them, I guess.

#Xfinity #Comcast #InternetOutage #Internet #WiFi

No internet outages today, and my speed is 940mbps up/42mbps down. That's pretty much our peak speed. So as far as I can tell, Xfinity could have fixed my problem at any time but chose not to until I agreed to use their modem rather than my own.

#Tech #Technology #InternetOutage #Internet #Comcast #Xfinity

I cancelled #Xfinity this morning. The #CustomerCare agent did not suck. I've heard so many stories of them sucking during this process. I've had my own experience with them sucking in one way or another. But he didn't suck. He warned me I'd be getting a survey TXT.

No internet outages today at all. I did a live chat with Comcast to order a new modem/router; it took about an hour, all in all, while the agent updated the firmware. I had to keep entering something every three minutes to keep the chat from auto-closing. Who the hell made up a stupid mechanism like that? Who thought it was a good idea?

Then we were suddenly disconnected, and there was a new agent in the chat. I had to spend some time with him (her?) as well. But at the end we should have a new modem mailed to us within the next few business days.

I've said it before, but I'll say it again: whoever wrote Xfinity/Comcast's script for tech support is INSANE. Once again I got the "I just started my shift today, and I want to put a smile on your face". "I just got married, and I'm so happy". Again with smiley faces and ❤️s. CREEPY!!!

But what I want to know is, if they could end the internet outages with a goddamned firmware update for the modem, why do I have to get a NEW modem? What the fuck is going on?

We're at the mercy of crazy people.

#Internet #InternetOutages #Xfinity #Comcast #Tech #Technology

Xfinity, AT&T & Verizon Top List of Companies That Frustrated Customers the Most in 2025

https://fed.brid.gy/r/https://cordcuttersnews.com/xfinity-att-verizon-top-list-of-companies-that-frustrated-customers-the-most-in-2025/

13 internet disconnections last night and Xfinity sees absolutely no problem on their end. It looks like I'm going to have to give up on owning my own modem and router, and use the Xfinity one. I have been defeated by technology. 🫤

But at least that means that all of the responsibility for fixing the damn thing if it goes down is on Xfinity. And in theory we should get considerably higher speeds.

#Tech #Internet #InternetOutage #WiFi #tech #technology #Xfinity #Comcast

My internet connection crashed right before 5:00 p.m. this evening, and has crashed a total of seven times since then. I am...without words.

Correction, it just crashed again. So that's 8.

#Internet #InternetOutage #Tech #WiFi #Comcast #Xfinity

Another phone session with #Comcast #Xfinity , 45 mins this time to try find out why my old DVR recordings vanished when they set up my service in the new place. Short answer: No idea. Poor guy on the line sounded as baffled as me. I'm just going to declare them lost in action.

Two new Xfinity techs are here. They took a look at the wiring behind the coaxial wall plate; it was ancient and apparently there was an incredible amount of signal noise. They replaced it.

But it's still a mystery as to why rebooting the router (and NOT the modem) fixed the problem about 70% of the time. So we're going to have to wait and see what happens. If it starts crashing again, it may be that the router is being interfered with by electrical noise that's not on the coax, but on the power supply. But it's plugged into a UPS, so that shouldn't be the problem.

It's also possible that one of the four devices connected to the router by Ethernet could be kicking back somehow, but again that's going to take monitoring to figure out.

Right now we're hoping that the problem is solved. They gave us two new CAT 6 cables to connect the modem to the router and the router to my desktop.

And while he was down there, Sebastian discovered several unused USB ports in the back of my computer. Don't know how I missed those before! That makes eight ports total. So now I can hook up several more SSD drives.

Here's hoping this is the end of the matter!

#technology #tech #WiFi #Internet #Xfinity #Comcast

My internet connection crashed at 5:06 this evening. I rebooted the router to get it back, and it crashed again at 5:33. Then I got the following text from Xfinity at 7:56.

Needless to say I did NOT cancel my appointment. Which is good, because at 9:25 the connection died again. I can't keep rebooting my router several times a day!

#Xfinity #Comcast #Tech #TechSupport #Internet

Internet and wifi finally connected. All my DVR recordings are gone, all of them. I'm too tired to properly describe how frustrated with #Comcast #Xfinity I am.

Big sis has been helping me with unpacking today , taking her to dinner now as reward. #MovingSucks

An electrician showed up unexpectedly today to check our internet wiring.

It turned out that a staple under the siding had apparently damaged the feed cable. The siding was redone this summer so...that.

The internet is up and reasonably fast, but of course it's possible that it could go down again at any moment. If it does, we have to assume that the wiring is damaged inside the walls. I'll have to get permission from the landlord to get the place rewired.

Fortunately internet counts as a utility, so they can't, in theory, refuse to allow it to be fixed.

And now I play the waiting game.

#Internet #Comcast #Xfinity

Funny thing: when the Comcast technician was here this morning, and told me that they would have to rewire my apartment and possibly the apartment building but it would take 1 to 2 weeks, he also reassured me that they wouldn't charge me for that. Almost as if I should feel grateful that they weren't going to charge.

It's not MY goddamn wiring that's failing. It's theirs. Why should I pay them for a service that they aren't even providing dependably? And that they're going to take up to two goddamned weeks to fix? If they even DO fix it?

I'm pissed off.

#Comcast #Xfinity #Consumerism #Internet #broadband

Just got AT&T fiber in SF yesterday. From the quick sales process, to the quick and well executed installation, to the symmetrical 1000Mbps (it goes up to 5000Mbps packages, but my equipment isn't ready for that yet), to the true unlimited data (no caps when it gets slow, I was paying Comcast an extra 40 dollars a month for that "secret" perk), to the 4ms (!) ping, no contract, no equipment fees, I would describe it as "perfect in every conceivable way".

I wonder if they'll give me an AT&T cap as an "ambassador" so I can just walk around my neighborhood and sign people up, even if they give me no commission.

#sanFrancisco #fiber #ATT #internet #comcast #xfinity #ComcastSucks

Fuck, and I cannot stress this enough, #Xfinity.

Anyway, if anyone’s taking requests, I know bankers and health insurance CEOs are at the front of the line, but when we’re filling out the guillotine schedules, any chance we can get cable company CEOs on some sort of expedited list?

I thought my internet was fixed. But at 5:30 on the dot this afternoon, the connection died again - pretty much the exact same time it has died almost every day since December 30th.

So I contacted Xfinity again. The AI chat robot basically wasted my time, and then after it ended the chat I reopened it and got it to connect me to a live agent - or at least, what it *claimed* was a live agent.

They talked to me in a creepy way about how kind and nice and helpful I was, and how they wanted to make sure to put a smile on my face. They sent me a ♥️, which seemed even MORE creepy. Then they told me that the problem seemed to be with the network outside my home, somewhere - although when all this started they told me that their network was perfectly fine, and the problem had to be with my equipment. They said they'd send a technician to check the line from the pole to my house tomorrow morning. And then very suddenly they ended the chat.

I didn't know anything about the technician they were sending, so I asked in chat anyway. Apparently that counted as starting a new chat, and I was connected with a new "live agent". This person also started complimenting my kindness and helpfulness, and also told me they wanted to put a smile on my face. And used a ♥️.

They told me they couldn't send anyone to check the line to my home any sooner than Monday. I told them that I had just been told by the previous agent that a technician would be here tomorrow morning, and they gave me some double talk about the other person "must have been talking about robot tools to check the network".

I wasn't happy at all. They ended up giving me a $15 credit, which is pretty much a joke for 10 days of highly unreliable internet. But just to cap things off, they only gave me a $10 credit. I pointed out the difference, and they gave me a $5 credit on top of that.

So now I have to wait until Monday morning, and at this point I have absolutely no confidence that anything is going to be fixed then. But I have no alternative internet provider.

I swear, I'm incredibly tempted to try to start a municipal internet service at this point!

Meanwhile I have to constantly disconnect and reconnect the coaxial cable, which is pretty much destroying my fingers. And reboot the modem and router, over and over. I can't...I just CAN'T. There's nothing left to say.

#YouTube #Internet #Xfinity #WiFi #FediTechSupport

I spent about 4 hours on the phone with customer support today. Made about eight calls. Got hung up on four times, once by a robot. And I didn't swear at anybody.

My modem or router died last week, so I went and bought new ones. $400. The system started losing internet almost immediately. I spent hours on the phone with Xfinity, and they eventually told me it was my problem because I hadn't rented an Xfinity modem / router.

So I called Netgear. They spent hours on the phone with me working through settings and reconnecting again and again. The damn thing just started dropping the internet connection MORE frequently, not less. Finally Netgear told me that the problem was with Xfinity.

So I called Xfinity back. Couldn't reach a human, of course. Their AI robot did some supposed reconnecting, which didn't accomplish a goddamned thing. Then they connected me in live chat with a supposed real person, if you want to believe that. They hung up on me in chat.

So I went back to Xfinity again. At this point all they can do is send a technician the day after tomorrow. In the meantime we have no internet apart from what I can get via cell signal on my phone.

I should be a lot angrier. The last Netgear guy I talked to was surprised that I wasn't. But that was before I had to deal with Xfinity the second time.

There's a reason Comcast/ Xfinity are the most hated company in America.

Sigh...

#Xfinity #Netgear #Comcast #technology #Internet #frustration