I thought my internet was fixed. But at 5:30 on the dot this afternoon, the connection died again - pretty much the exact same time it has died almost every day since December 30th.
So I contacted Xfinity again. The AI chat robot basically wasted my time, and then after it ended the chat I reopened it and got it to connect me to a live agent - or at least, what it *claimed* was a live agent.
They talked to me in a creepy way about how kind and nice and helpful I was, and how they wanted to make sure to put a smile on my face. They sent me a ♥️, which seemed even MORE creepy. Then they told me that the problem seemed to be with the network outside my home, somewhere - although when all this started they told me that their network was perfectly fine, and the problem had to be with my equipment. They said they'd send a technician to check the line from the pole to my house tomorrow morning. And then very suddenly they ended the chat.
I didn't know anything about the technician they were sending, so I asked in chat anyway. Apparently that counted as starting a new chat, and I was connected with a new "live agent". This person also started complimenting my kindness and helpfulness, and also told me they wanted to put a smile on my face. And used a ♥️.
They told me they couldn't send anyone to check the line to my home any sooner than Monday. I told them that I had just been told by the previous agent that a technician would be here tomorrow morning, and they gave me some double talk about the other person "must have been talking about robot tools to check the network".
I wasn't happy at all. They ended up giving me a $15 credit, which is pretty much a joke for 10 days of highly unreliable internet. But just to cap things off, they only gave me a $10 credit. I pointed out the difference, and they gave me a $5 credit on top of that.
So now I have to wait until Monday morning, and at this point I have absolutely no confidence that anything is going to be fixed then. But I have no alternative internet provider.
I swear, I'm incredibly tempted to try to start a municipal internet service at this point!
Meanwhile I have to constantly disconnect and reconnect the coaxial cable, which is pretty much destroying my fingers. And reboot the modem and router, over and over. I can't...I just CAN'T. There's nothing left to say.
#YouTube #Internet #Xfinity #WiFi #FediTechSupport