Lmst

Cổng hỗ trợ cho FreeScout Help Desk! Ứng dụng này cung cấp giao diện hiện đại, giúp người dùng quản lý và gửi ticket dễ dàng hơn. Hỗ trợ xác thực LDAP/AD, biểu mẫu động, tải file, cập nhật trạng thái ticket. FreeScout API cần thiết để hoạt động.
#FreeScout #HelpDesk #opensource #hotrotructuyen #phanmem

https://www.reddit.com/r/selfhosted/comments/1p9iaz0/support_portal_for_freescout_help_desk/

Maybe I should figure out a way to connect a Mastodon account with my help desk system, #FreeScout. Hmm.

It's not like you have too many projects already, Carlo

✅ Closed my #HelpScout account ✅ Removed HS from my privacy policy And that means my migration to semi-self-hosted #FreeScout (EU, #PikaPods) is now done! 🎉 AMA

✅ Closed my #HelpScout account
✅ Removed HS from my privacy policy

And that means my migration to semi-self-hosted #FreeScout (EU, #PikaPods) is now done! 🎉 AMA

Once again, I find myself pondering a #Bluesky module for #FreeScout (help desk system) that'd pipe incoming messages to my support account into my FS inbox, and would let me reply there. FFS.

Once again, I find myself pondering a Mastodon module for #FreeScout (help desk system) that'd pipe incoming messages to my support account into my FS inbox, and would let me reply there.

FFS.

Yo #FreeScout frens, do you know of a custom module that lets you use a Bluesky account like an inbox? As in: incoming mention = customer message, outgoing answer = reply on Bluesky?

Yo #FreeScout frens, do you know of a custom module that lets you use a Mastodon account like an inbox? As in: incoming mention = customer message, outgoing answer = reply on Masto?

@danv8086 Some years ago i had a look into #FreeScout. Was quite nice back then.

https://freescout.net/

I very much like #FreeScout so far. Maybe a bit too much. I'm currently thinking about creating one or two more custom modules for it, in PHP of all languages, FFS

I very much like #FreeScout so far. Maybe a bit too much.

I'm currently thinking about creating one or two more custom modules for it, in PHP of all languages, FFS

Are you a #FreeScout user? I've made a bare-bones module that lets you (the admin) add custom JS to all your instance's pages. github.com/czottmann/fr... Super-simple, works for me, YMMV, have fun, kthxbye lol

GitHub - czottmann/freescout-e...

Are you a #FreeScout user? I've made a bare-bones module that lets you (the admin) add custom JS to all your instance's pages.

https://github.com/czottmann/freescout-extrajs

Super-simple, works for me, YMMV, have fun, kthxbye lol

It took a minute, but I completed my migration from #HelpScout to #FreeScout. Reasons: €€, #digitalSovereignty.

https://freescout.net is open-source and nice out of the box. Custom modules cost me €68 (once!), hosting is ~€6/month (PikaPods + mailbox). Everything's hosted in the EU.

Migration was done via API, using some custom node scripts, with some help by Claude Code. (I had talked with a migration service but they weren't able to get custom properties from HS, and so I had to DIY it.)

It took a minute, but I completed my migration from #HelpScout to #FreeScout. My reasons were cost and digital sovereignty. freescout.net is open-source and nice out of the box. Custom modules cost me €68 (lifetime), hosting is ~€6/month (PikaPods + mailbox). Everything's hosted in the EU. 1/2

Best open source help desk: Ze...

Is anyone here using #PikaPods? I just noticed they're offering both hosted #Discourse and #FreeScout, and I was wondering how well they work.

I'm thinking about creating an #opensource competitor of #Freescout , but using #NodeJS and #TypeScript as core technologies.

For the past 4 months I've been working as a contractor on a private fork of FreeScout and I can say this: it is a horrible piece of software. It fails at every possible level: maintainability, performance, availability, data consistency, data integrity, many other security aspects... and it bewilders me that so many people are using it, and _recommending_ it.

That said, this kind of software is not "interesting" nor "attractive" _per se_ (although it can be made interesting if enough love is put into it), and I know I'd need external incentives to keep working on something like that. That's why it should be commercially viable, or at least "socially viable".

What does that mean? That I'd be happy if anyone felt any interest on the idea and wanted to work on something like that, this is no project to do alone.

I'm not really expecting anyone to be interested on something like this, but feel free to ping me in case I'm wrong :) .