There was a massive Verizon outage on January 14. Reuters reported that it lasted 10 hours. Downdetector said it received 2.2 million reports of problems with Verizon’s service, but other estimates are as low as 180,000. As of this writing, Verizon hasn’t announced a reason for the outage. Cybersecurity concerns are possible, but have been mostly ruled out. It appears to have been an internal “technical issue.”
I can’t tell you what the specific technical issue was, but I can tell you what the general issue was: massive centralization.
Companies design systems with massive geographic centralization for cost and convenience, not for resilience – or, for that matter – cybersecurity.
Information and communications industries as a whole have been moving steadily towards massive centralization for several years now. Decentralize command and control. Centralization is a military-grade problem. There will be bigger and more impactful outages across all industries while we re-learn this lesson.
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