Research from the Population Reference Bureau demolishes one of marketing's most persistent myths – that older adults are afraid of technology.
Read more 👉 https://lttr.ai/AmpGR
#customerService
Summary: Don't be the last person holding a USD cert. Pivot to CSW and PCF.
**Bài đăng:**
Dịch vụ khách hàng tự phục vụ hiệu quả giúp người dùng giải quyết vấn đề nhanh hơn và giảm tải cho đội hỗ trợ! 🔑
**Thực hành tốt nhất:**
- Tối ưu hóa công cụ tìm kiếm & dùng ngôn ngữ tự nhiên
- Cấu trúc bài viết rõ ràng: vấn đề → giải pháp, tập trung vào 1 nhiệm vụ
- Ưu tiên nội dung dễ đọc (ngắn gọn, chia bước) trên di động
- Cập nhật thường xuyên và đo lường hiệu quả (thoát tìm kiếm, giảm ticket)
- Tích hợp hỗ trợ ngay tại điểm phát sinh vấn đề
Doanh nghiệp nhỏ đang chuyển sang sử dụng hệ thống IVR để tự động hóa cuộc gọi, giúp định tuyến chính xác và nhanh chóng hơn tới các phòng ban như bán hàng, hỗ trợ, kế toán... qua thao tác chọn số hoặc giọng nói. Điều này giúp nâng cao hiệu suất và trải nghiệm khách hàng.
#Technology #Business #Startup #IVR #CustomerService #TechTrend #DoanhNghiệp #CôngNghệ #KhởiNghiệp #DịchVụKháchHàng #XuHướngCôngNghệ
https://www.reddit.com/r/SaaS/comments/1q0a141/why_small_businesses_are_switching_to_ivr_sys
Khi khách hàng phàn nàn công khai, thay vì phòng thủ, tôi đã công nhận lỗi và hứa khắc phục. Cách xử lý minh bạch này đã biến khủng hoảng thành cơ hội, thu hút 14 khách hàng mới. Bài học: Sự có trách nhiệm được đánh giá cao hơn sự hoàn hảo.
#KinhDoanh #ChamSomKhachHang #Marketing #TrachNhiem #BaiHoc #Business #CustomerService #Marketing #Accountability #LessonLearned
https://www.reddit.com/r/SaaS/comments/1q055ic/title_customer_complained_publicly_on_twitter_i/
Hoàn tiền đầy đủ cho khách hàng dù hợp đồng không bắt buộc. Sáu tháng sau, họ quay lại trả trước hai năm. Bài học: Sự tử tế và công bằng trong kinh doanh đôi khi sẽ được đền đáp xứng đáng.
#CustomerService #Business #Story #SaaS #Karma #ChămSócKháchHàng #KinhDoanh #CâuChuyện #NhânQuả
https://www.reddit.com/r/SaaS/comments/1q05402/gave_a_customer_a_full_refund_after_11_months/
CEO khách hàng gọi trực tiếp phàn nàn. Thay vì phòng thủ, tôi lắng nghe và giải quyết lỗi. Cuộc gọi bất ngờ biến thành cơ hội bán hàng, giúp doanh thu từ khách này tăng gấp ba. Bài học: Đôi khi phàn nàn lại là cơ hội vàng nếu được xử lý đúng cách.
#kinhdoanh #chamsockhachhang #baihoc #Business #CustomerService #Sales #Story
https://www.reddit.com/r/SaaS/comments/1q029kf/customers_ceo_called_me_directly_to_complain/
A friend broke her foot and had surgery this afternoon. Went to the nearby Walgreens to pick up her prescriptions. They said there was a mixup. Another Walgreens was filling the order. They’d already billed insurance, so couldn’t transfer. Drove a couple miles, stood in line for 35 minutes and told it would be another 30-45 minutes before it was filled.
Happy I moved to an independent pharmacist a while back. Never a line, and I’m treated like an actual customer.
Man gets four-figure payout after what Asda delivery driver said to him
https://fed.brid.gy/r/https://www.mirror.co.uk/news/uk-news/man-gets-four-figure-payout-36475884
#Ethics #Courtesy #CustomerService
What decent treatment! I ordered a replacement laptop battery; badly needed, and damned useful. While Dell’s online instructions for my machine didn’t map to the actual design, I figured out how (dirt simple) to remove and replace the battery. It reached 100% charge quickly. The second or third day I used it, though, it registered zero charge. I happened to have shifted my laptop, and the battery was dislodged from the connector. When I lifted the machine, the battery dropped out. Wow.
I realized that the latch hadn’t closed fully. I tried and tried, but no luck.
I contacted the seller, LuronTeK, asking for a replacement or refund, and sharing an image of the non-closed latch. They were more than decent, more than fair. I won’t go into details. Eventually, I discovered that I had overlooked a non-obvious step in reinstalling the battery. It was fine. It is now snug, and doing its job. I apologized,, and they were more than cool about it. Damned decent.
Is your retailer lying to you? Your rights explained - and how to fight back
https://fed.brid.gy/r/https://www.mirror.co.uk/money/your-retailer-lying-you-your-36447502
Some of these are all too believable….
https://www.theguardian.com/money/2025/dec/27/anna-tims-dishonours-list-customer-service-awards-2025
So that was remarkably easy. The #Amazon AI chat bot identified the problem I was likely going to ask about and offered me a refund before I had to type anything at all. It then informed me that if the item ever shows up, I can return it with the label it generated onto my account or simply keep it and I would be charged for them. #AI really is going to take over #CustomerService jobs.
It wasn’t hard to hijack TransUnion credit reports. I did it to myself.
PIRG staff discovered that they could talk TransUnion’s customer service representatives into resetting passwords and changing account contact information with bare-bones proof of identity.
#TransUnion #PIRG #socialengineering #customerservice #security #cybersecurity #hackers #hacking
Family-of-nine 'let down' after Stoke-on-Trent pub cancels Christmas Day booking
https://fed.brid.gy/r/https://www.mirror.co.uk/news/uk-news/family-nine-let-down-after-36455262
CallAI: Đột phá trong giao tiếp AI! Start-up này cung cấp trợ lý thoại AI cho dịch vụ khách hàng và gọi ra, tự động hóa tương tác giọng nói, tăng hiệu suất gọi, cải thiện trải nghiệm khách hàng. #AI #CallAI #CustomerService #KHCN #TríTuệNhânTạo
https://www.reddit.com/r/SaaS/comments/1puvqqg/callai_the_future_of_communication/
What Disney, Apple, Trader Joe's, and that Melbourne bakery understand is this: The wait isn't the problem.
Read more 👉 https://lttr.ai/AmbFq
Unsolicited review:
After a dozen years in the sun, the plastic seed tube of this bird feeder broke while I was refilling it. I called the company, and they're sending me a new seed tube for only a $10 shipping charge. What a pleasant surprise!
https://store.bromebirdcare.com/collections/bird-feeder-collection/products/squirrelbuster-standard
When I was born, businesses bent over backwards to cater to customers. If a customer was mad about something, the customer was quickly satisfied. When your parents pulled up to a gas station, people in work uniforms rushed out to take your order. "How much gas today? Can I check your oil, water and tire pressure for you? Let me wash all of the glass, including the headlights, taillights, and side mirrors!"
Today, too many selfish owners of corporations don't give a damn what the customer thinks, and leave their Waymos all over the place, blocking emergency vehicles along with all of the other traffic. They run their death traps in a city with known severe earthquakes resulting in fires, but they just don't give a rat's ass about anyone or anything. They profit from corruption. Why should they care? You have to make them care.
They are capitalists in a fascist America. Deep down, all most of them care about is money, and how an internationally rigged marketplace makes them richer than King Midas ever dreamed of.
[Insert rant about how capitalism requires closed systems exploiting non-capitalists, and when you export capitalism "to the world" you necessarily wind up with fascism b/c now they have to dominate capitalists or invent bullshit to make their ever-growing pile of other people's money keep getting larger. God forbid they lose that pile, for they cannot function in any work environment in which you can.]
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