So we're still being fannied about by the skeevy bastards at Lysadis in Parigny, the place where Duffy bought a Tectro gas cylinder heater which failed to ignite properly and, after oozing a faint blue vapour from one panel, promptly fell on its face because one of the wheels has literally no thread, just a series of parallel unconnected grooves.
Between Xmas and New Year we took it back and the guy who looked at it, as I may have mentioned, was a massive wanker. He failed to put the wheel on himself and just kept asking us repeatedly if we'd "read the manual" (which sadly says nothing about how to magic a screw thread out of thin air, let alone anything about this particular ignition problem). So we complained some more, and then the woman at reception went "ok to give you a refund the accountant needs to sign off on it, she'll phone you next week in the New Year".
You can, of course, guess how that's worked out. Absolute radio silence. I phoned them yesterday for form's sake and the receptionist tried to feed me another bag of crap, this time claiming that they can't issue a refund before they themselves have got refunded by Tectro. Now this kind of sounds like horseshit to me, though I'd like to have it confirmed. (I do know that the official legal procedure (according to the Que Choisir consumers' association) involves sending a lettre de mise en cause requesting a replacement or repair of the product, which the vendor then has to respond to within 30 days before the customer can demand cancellation of the sale.)
But of course, even if there really is a need for the vendor to contact Tectro first to secure a refund themselves before they can give us one, they should have started this process with Tectro two weeks ago, when we showed up in the store with proof of the defects. And what is definitely horseshit is the woman's parting recommendation to "phone again on Monday" to see if the accountant is there.
We're not phoning again, we're going to show up in the store and I am going to talk at them, very slowly and patiently and just loud enough for any other customers to hear, for a Very. Long. Time. And this will involve a little chat about the disability element of the situation. You see, Duffy has no other valid source of heating in his room, and since this gas fire let us down, the chimney's also stopped working. So, as an Ehlers-Danlos sufferer with Reynaud's, he has developed the most ungodly chilblains on all his fingers, the worst I've ever seen on him, despite him wearing compression gloves etc. Lysadis know all this but they don't care.
So yeah, when, inevitably, Lysadis fuck us around again on Monday, this is all going on social media and especially their stupid fucking Facebook with its perky reminders of their recent participation in the Telethon. I'm sure a few pictures of Duffy's hands will go down nicely in that context. We both have a miserably small reach on social media but I am very pissed off and I will do my best to get the word out.
It's all been taking a toll on me though, all this going into battle for Duffy again. It's emotionally painful, because I'm not fighting for someone who loves or even likes me, so he can't offer any comfort to me as I go through these endless skirmishes. (We are talking a single muttered "thanks" after I wrote him the first official complaint letter to send to main office at Lysadis today. There's been nothing else throughout.) And it's always like that.
At the same time, I can't just let this drop because we still share a house and, on a purely selfish note, if he ends up being seriously incapacitated from the cold in this house, who's going to take me to my driving lessons or the supermarket? So I can't just leave it to him or nothing would get done.
I hate this situation so very much.
#ConsumerRights
#EhlersDanlos
#Disability