I really liked this piece about the "Six Sins of Platform Teams" by Sergey Tselovalnikov. The focus on the customer service element of it rings very true to me, specifically that we have to act in the best interest of the actual users and if there is a conflict between what is best for us vs them, we have to pick them.
The only thing I might add would be: don't act like cost doesn't matter or doesn't exist and don't let your team get obsessed with a specific methodology of how to do things. Everything has a cost and you should try to surface that cost back to the people consuming the service so they understand it. This includes obsessions with ideas like GitOps.
Great read, strongly recommend.
https://serce.me/posts/2025-01-07-six-sins-of-platform-teams
#devops #platform #platformengineers #infrastructure