Good to see that something remotely positive has come out of that #RoboDebt Royal Commission.
In the early 1990s I remember being preached at about a new, wonderful etc etc change in the department I was working in. (Not Centrelink) I got up and walked out saying I had work to do.
Later they made a massive cut to our clients' allowances, and the phones exploded in my area. I gave all my staff the direct number of the faceless one in Canberra who had made the decision and told them to give the number to any clients complaining.
He'd never been face to face (so to speak) with clients before.This did nothing to enhance my standing with Canberra. He made the decision, he could wear the results. I ended up on the sh!tty end of that stick but with a clear conscience.
#RoboDebt #ACOA #CPSU #accountability #conscience