Thursday night was incredible. It was an honor to accept the Dallas Business Journal C-Suite Leaders Award and be part of a great evening with people who are making a real impact on business in Dallas.
Thank you for the recognition and for such a memorable night. I appreciate all the support.
For years, customer experience has been trapped in departmental silos. But the data is clear, companies where the C-suite actively treats CX as a growth lever significantly outperform their peers. This is about embedding the customer's perspective into every strategic decision, not surface level satisfaction scores.
When CX is owned at the top, it transforms from a reactive support function into a proactive engine for loyalty and growth. Making customer data and feedback accessible to every team is the first step, so that everyone understands the direct impact of their work.
TL;DR
💡 Treat CX as a strategic growth driver, not a cost.
📈 Strong CX performance is rewarded by investors.
📊 Transparent customer data helps all departments.
🤝 Unexpected value builds the relational competence that creates loyalty.
https://ceoworld.biz/2025/09/17/customer-experience-is-a-growth-lever-for-c-suiters/
#CustomerExperience #Leadership #Growth #CSuite
El exceso de confianza de C-suite en IA podría resultar malo para los negocios, dice la sondeo #confianza #Csuite #dice #encuesta #exceso #los #malo #negocios #para #podría #resultar #ButterWord #Spanish_News Comenta tu opinión 👇
https://butterword.com/el-exceso-de-confianza-de-c-suite-en-ia-podria-resultar-malo-para-los-negocios-dice-la-sondeo/?feed_id=28715&_unique_id=685eda7fe0793
‘This is the Trump recession,’ CEOs say, with tariff price increases, job losses coming: CNBC survey
#us #labor #trump #economy #economics #inflation #tariffs #consumer #retail #recession #tax #business #furloughs #doge #nazi #fascist #fascism #inflation #LiberationDay #stagflation #trumpflation #trumpnomics #maga #banking #lending #rates #interest #money #jobs #ceo #csuite
“Australian #companies are jostling to fill this year’s hottest new #CSuite position – the CAIOS (chief artificial intelligence officerS)🤪🤣☺️, or head of #AI.”
When AI EFFs up in Australia, you can blame CAIOS …
<https://archive.md/OMqRQ> / <https://www.afr.com/work-and-careers/careers/the-hottest-new-c-suite-position-is-head-of-ai-20250218-p5ld0r> (paywall)
CFO optimism dropped as Trump tariff plans unfolded, survey says
#us #fed #usa #federalreserve #rates #inflation #stagflation #trumpflation #recession #consumer #spending #taxes #household #food #energy #groceries #grocery #eggs #coffee #finance #economy #trump #tariffs #retail #tax #trade #tariff #markets #stocks #musalem #cfo #csuite #construction #housing
🗣️ Language is key for C-suite leaders! General Mills CCO Jano Cabrera says mastering the language of your stakeholders is crucial for connection & impact. 🌍 #Leadership #Communication #CSuite #StrategicMessaging https://www.prdaily.com/general-mills-cco-jano-cabrera-on-adapting-strategy-to-the-business-landscape/
Post 🎃💀🦴👻💀👮👮♀️👮♂️ #OpposingCouncil* #NightmareFuel #lawfedi #fedilaw #infosec
*Spelling Miss-Takes🎬 included
#OpenRecal #MSRecall #CSuite #infosec
https://infosec.exchange/@infosec_jcp/113404610525625088
#PushToProd 🗡️🦜
https://infosec.exchange/@mattication@cloud-native.social/112564074073047926
99% of #Indian #Csuite execs ready to take #AI leap. #Salesforce survey.
https://www.msn.com/en-in/money/news/99-of-indian-c-suite-execs-ready-to-take-ai-leap-salesforce-survey-reveals/ar-AA1sEP8U?ocid=msedgntp&pc=U531&cvid=9c822198f182435c944c9ff59c774a8b&ei=36
#SridharRamaswamy #CEO #SnowflakeInc
#NYSE listed #clouddataanalytics company.
#India turning a #Csuite magnet with quality #talent
https://www.msn.com/en-in/money/news/india-turning-a-c-suite-magnet-with-quality-talent-snowflake-ceo/ar-AA1sG0QZ?ocid=msedgntp&pc=U531&cvid=9c822198f182435c944c9ff59c774a8b&ei=24
A Deep Dive discussion about my new book Choosing the Right Product Expert for Your Company. For a limited time you can get a free copy of the book on the New England Product Group website at https://www.ne-pg.com/book
You can listen to the Deep Dive discussion here: https://youtu.be/iqsfkLDzZ-A
#productmanagement #consulting #consultant #Fractional #Executive #CPO #FractionalExecutive #InterimExecutive #InterimManagement #Advisor #csuite #founder #startups #startup #scaleup #productdevelopment #book #ebook #guide #author #podcast
#Cybersecurity #Disinformation October 4th:
For the #Csuite: Your organization is very likely to experience a cybersecurity event due to an action or lack of action taken by an employee. To minimize this risk, lay everyone off. Your shareholders will reward you for such forward thinking.
I'm posting "disinformation" every weekday this month to both highlight the bad advice that is sometimes offered as cybersecurity information, and to laugh at some of our collective bad habits in cybersecurity.
At least by one measure, cybersecurity excecutives have reached the C-Suit. They are personally the target of cyberattacks just as much as any exec.
#cybersecurity #csuite
https://www.securitymagazine.com/articles/100946-72-of-cybersecurity-leaders-faced-a-cyberattack-in-last-18-months
How to Write an Executive Resume
👉 https://lttr.ai/AV6A2
How to Write an Executive Resume
👉 https://www.careerreload.com/how-to-write-an-executive-resume/
»#CSuite Executives Secretly Hoped #Employees Would #Quit After Implementing #ReturntoOffice Mandates, According to a New Survey: The concept is called "layoffs in disguise," per Bamboo HR.« https://www.entrepreneur.com/business-news/execs-wanted-workers-to-quit-over-return-to-office/477647?eicker.news #tech #media
To #CISO's Globally:
" I'm sorry it's our global company policy now to block #Meta on our #BYOD on your personal #MDM configuration. #Facebook on your own connection that doesn't touch our company's network. This is our new company's #cybersecurity policy based on our #legaldepartments & #CSuite key decision makers decision for mitigation of our company's network being used for #cybercrime liability & part of our new limited liability #cyberinsurance policy coverage. Sorry. Company policy!" 💯😘
