Okta CEO Todd McKinnon on the security risks of agentic AI moving ‘from prototypes to production’ - CNBC
https://www.cnbc.com/2025/05/27/okta-ceo-on-risks-of-agentic-ai-moving-from-prototypes-to-production.html
#cybersecurity #AI #AIAgents #identitymanagement #data #customers #proprietarydata
#Customers
Multi-tenant CRM brings many benefits to #businesses. It #reduces #costs because #hardware and maintenance #costs are distributed across multiple #customers.
https://krayincrm.com/extensions/krayin-crm-multi-tenant-saas-extension/
TeleMessage Customers Include DC Police, Andreessen Horowitz, JP Morgan,Hundreds
#HackerNews #TeleMessage #DC #Police #AndreessenHorowitz #JPMorgan #Customers #News
Pet peeves about modern customer service
It’s likely that everyone reading this post will have dealt with most, if not all, of these frustrations. Please feel free to send along other examples. Peace!
——-
- Is there such a thing as customer service any more?
- I challenge readers of this to find an actual phone number to call Amazon or Google customer service on their websites. The same is likely true for many other tech companies.
- Ever notice the “Help” option or “FAQ” (frequently asked questions) page on websites never seem to address your particular problem.
- Phone trees are a torturous maze from hell.
- Automated answering systems are clearly designed by develish hobgoblins to frustrate and dissuade customers from ever using them again.
- Whatever happened to “the customer is always right?”
- Why farm out your store’s credit card payment service to a firm that will not take a credit card for payment?
- Why are businesses, especially in the medical realm, allowed to charge a fee for late cancellation of an appointment, but won’t pay us when they cancel it last minute? And then it’s three months before another appointment is available!
- Why are voice mailboxes perpetually full when no one answers the phone?
- Why is it when you call a large retail store, whenever you are directed by the operator to a certain department, no one answers?
- Why should we need to hire an interpreter to communicate with customer service?
- Why are tech companies always the worst at customer service when their whole existence is supposed to be based on improved efficiency and ease of use?
- Ever notice that cell phone companies promise you the world over the phone, but then change their plan options a month later, rendering yours void?
- When the return of a product purchased online goes smoothly, ever wonder what happens to the item, especially if it was inexpensive? According to the Buy Now documentary on Netflix, your answer is inevitabely the landfill, not back on the shelves or into the warehouse. Shame on society’s crass wastefulness!
#business #cellPhones #communications #consumerism #customerService #customers #healthCare #history #online #shopping
Improve your #Shopify #store with the #Fashion Tryon #App by Webkul. This easy-to-use #tool lets #customers #virtually try on #clothes before buying. It #helps improve #shopping experiences, reduces returns, and increases #sales.
https://webkul.com/blog/fashion-tryon-for-shopify-by-webkul/
Victorock Kenya Limited is proud to be associated with the following #Cisco #Meraki #customers. Call 0706357055 or email us on info@victorockkenya.com. #CloudManagedIT #Networking #Security #ITSolutions
Bezos' Belief in Product Value - Founders Podcast
#CFPB Quietly Kills Rule to Shield #Americans From #DataBrokers
https://www.wired.com/story/cfpb-quietly-kills-rule-to-shield-americans-from-data-brokers/
#consumers #customers #privacy #capitalism
More #Klarna #customers are defaulting on their '#buynowpaylater' #loans
#Buynow, #paylater plans through companies like #Affirm, #Afterpay and Klarna generally let #consumers split #payments for #purchases into #installments.
‘RUMP’: #Customers upset with missing ‘T’ in Trump-branded #watch that cost $640
#CRM for #manufacturers that #helps keep #track of #customers, #sales, and #orders. It makes it easier to #communicate with #clients, understand their needs, and improve #service.
https://krayincrm.com/industries/manufacturing/
#CRM_for_manufacturers
For a big player in #Australia's energy #market, #AGL has a lot of questionable, dodgy #business practices to screw their #customers.
"Under a demand tariff, consumers are charged according to their single greatest half-hourly period of electricity use from the grid across an entire month."
AGL also drained a #VPP participant's battery at times, forcing him to buy power from the grid at peak prices.
😡 😡 😡
#CRM #software for #marketing help #businesses talk to #customers. It keeps #track of #contacts, sends #emails, and follows up with #leads. It #help plan and run marketing #campaigns.
https://krayincrm.com/industries/marketing/
#crm_software_for_marketing
Why a #history of #advertising that includes the #customers is good for #marketers. We review #SoapSexandCigarettes. http://wp.me/P23AlC-vX
#eCommerce delivery app helps #people get their #online #orders quickly and #easily. #Users can #track their #packages, choose #delivery times, and pay safely. It makes #shopping more convenient and helps #stores deliver #products faster to #customers.
https://mobikul.com/ecommerce-delivery-boy-app/
#eCommerceDeliveryApp
“Right now, I’d wager the majority of #KnowledgeWorkers and #OfficeWorkers wouldn’t be comfortable working with #Rovo, meaning the context they’re likely to experience #AIAgents in is as an imposition from somewhere else in the #business.
Valliani said the goal would be to integrate AI tools into each team member’s everyday flow, and that the likes of #Atlassian was primed to do that thanks to the graph that gives its software so much #insight about how people #work.” <https://archive.md/udlfS> / <https://www.smh.com.au/technology/ai-won-t-steal-your-job-but-you-need-to-learn-to-work-with-it-20250502-p5lw2r.html>
VS
“#Atlassian chief executive Mike Cannon-Brookes has #failed to convince #investors of his plan to lure #customers to its #CloudPlatform by making its #ArtificialIntelligence assistant #free, with an adverse reaction to the company’s quarterly earnings guidance shaving billions of dollars off his wealth.”
<https://archive.md/mKa8d> / <https://www.afr.com/technology/atlassian-warns-of-weaker-than-expected-sales-shares-plunge-17pc-20250501-p5lvtp>
When you have to play to both sides of the market, users who pay, investors who buy.
A reminder, #AI costs #money to operate. I couldn’t see IBM mainframe time handed out for free. That’s the lesson. #ArtificialIntelligence
This is just fucked up.
#VMWare #ceaseanddesist #customers
"Don't focus on keeping your business alive. Focus on keeping your customers inspired." - Futurist Jim Carroll
In a downturn, you need to be customer-focused, not company-centered.
Crisis pulls you inward, but growth demands you look outward. And in a downturn, obsessing over evolving customer needs is how you find your next growth curve.
Look, when uncertainty strikes, it’s natural to look inward. Protect what you have. Defend your position. Hunker down and wait it out. But growth doesn’t come from within.
It comes from listening to the people you serve - your customers. In every downturn, the companies that come out stronger are those that never lose sight of one thing: customer behavior is changing faster than your business model. Economic volatility reshapes priorities:
-how customers spend
- what they value
- what they trust
- what they expect next
And in that shifting landscape lies your greatest opportunity—if you’re paying attention.
The thing is - your customers were already changing before this moment, but now it accelerating. Customer behavior was undergoing a massive transformation:
- customers became less loyal and far more demanding.
- they expected instant support, frictionless service, and constant innovation.
loyalty eroded fast—1 in 3 highly loyal customers in 2007 switched brands in 2008.
- they're more informed—often knowing more than your frontline staff.
- they expect your brand to match the pace of a global innovation feedback loop.
- their attention spans are short, buying behavior erratic, and brand expectations sky-high.
- peer networks and reviews now outweigh traditional marketing as purchase drivers.
- demographics are shifting—Gen Z and Gen Alpha expect personalization, ethics, and purpose.
- values are evolving fast: transparency, sustainability, authenticity, and speed now define success.
In this landscape, customer expectations don’t slow down during a downturn—they sharpen. That's because they are supersensitive to everything - price, quality, level of service. Their expectations of you go through the roof because it's their hard-earned money, and they want the best they can get!
In a downturn, companies don’t just survive because they “stay the course.”
They redefine the course based on where the customer is headed. This means that right now, you need to be obsessively customer-focused.
**#Customers** **#Focus** **#Inspiration** **#Loyalty** **#Growth** **#Adaptation** **#Value** **#Listening** **#Trust** **#Opportunity**
https://www.theverge.com/news/658829/elizabeth-warren-jeff-bezos-amazon-trump-tariffs
Elizabeth Warren asks Jeff Bezos if he got any favors for his ‘subservience’ to Trump
#warren #amazon #AMZN #Bezos #favors #trump #tariffs #customers #consumers #sycophant #fawner #flatterer #toadie #techbros #oligarchy #oligarch #obsequious #minion #kowtow #bootlicker #brownnoser #kissup #suckup #sellout #retail #shopping #consumer #spending #kakistocracy
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