Level 1 teams aren’t drowning in workload; they’re drowning in context-switching. 😮💨
That quiet thief steals more hours than ticket volume ever will.
See how AI assistants like Helena cut the chaos and help techs breathe again. 👇
https://deskday.com/how-ai-assistants-like-helena-reduce-context-switching-for-level-1-teams/
🛠️ **Importância do Helpdesk de TI!** 📞✨ Um helpdesk eficiente resolve problemas rapidamente e melhora a satisfação do cliente. Entenda como ele pode ser um diferencial competitivo. 👉 Leia mais: https://linuxsolutions.com.br/a-importancia-do-helpdesk-ti/?utm_source=dlvr.it&utm_medium=mastodon #Helpdesk #SuporteTI #Produtividade
Die beste Beschreibung eines Teils meines Berufslebens: ist heute nicht anders. Manchmal.
🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
A client in another state gave me a new marketing idea. If you're in IT and out of work, maybe this will be something you can do, too.
BACKGROUND
The client is a husband and wife in their 80s living in an upscale senior living community on the east coast. I've provided residential tech support for them a few times over several years. Last week I helped the man place an online order for a new computer. He was still running Windows 7! I connected remotely to his wife’s Windows 11 computer while simultaneously talking to him on the phone. I helped him shop for his replacement computer. He placed the order, it arrived yesterday, and I’ll be helping him set it up soon. During our last phone call, I said, “I’d appreciate if you recommend me to others if they have computer issues.” He texted me the next day and said, “Send me some business cards so I can pass them out, and I’ll put one on the bulletin board, too.”
THE IDEA
I decided to design a new business card, which I’m calling my “large print edition.” It’s focused only on remote tech support – “Help Desk” services for people who don’t need a full-time IT department. This isn’t my biggest money maker, but it makes me happy, and it fills my time between the expensive projects which are usually fast and over.
The front and back of the card emphasize features that will be of specific interest to residential clients, like the “no fix, no charge” guarantee, and “new computer setup.”
ACTION STEPS
The new cards arrived yesterday, and I’m mailing several of them to my client today. Additionally, I’ll be visiting senior living centers in the surrounding region and see if they’d be willing to keep a few of my cards in the office for residents. I’ll provide a clear plexiglass business card holder to display them.
Let’s see what happens.
Startup có thể dùng phần mềm helpdesk miễn phí để hỗ trợ khách hàng. Thử nghiệm công cụ quản lý đơn hàng, ticket thông qua nền tảng số tiên tiến! #helpdesk #free #startups #phầnMềmMiễnPhí #giảiPhápSaaS #doanhNghiệpMới
https://www.reddit.com/r/SaaS/comments/1phyiyc/free_helpdesk_software_for_startups/
🛠️ **Importância do Helpdesk de TI!** 📞✨ Um helpdesk eficiente resolve problemas rapidamente e melhora a satisfação do cliente. Entenda como ele pode ser um diferencial competitivo. 👉 Leia mais: https://linuxsolutions.com.br/a-importancia-do-helpdesk-ti/?utm_source=dlvr.it&utm_medium=mastodon #Helpdesk #SuporteTI #Produtividade
<as I log an #it #helpdesk ticket>
p.s. whatever ticket submission sw you use is terrible. I can't change/edit the details of my ticket after I submit it, and I can't even specify a summary as it is taken from the first line of the body submission. In which none of the whitespace or formatting is retained its all one big glob of text.
Even back in the 90s we had better input forms than this. Come on guys.
Years ago, before the era of flat-screens, my monitor at work kept making a zapping noise and briefly going blank.
A minute or two after I filed a #helpdesk ticket asking for help with this problem, I had to reply to my own ticket and explain sheepishly that it was being caused by my snowy boots, which I'd put on top of the monitor to warm up, dripping into the monitor and repeatedly shorting out the capacitor. 🤦
The fix was a paper towel under the boots.
#IT #storyTime #facePalm
🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
This January, don't miss our online events!
Webinars, Support Group Sessions and Training are scheduled.
Register here: odoo-community.org/events
#Odoo #OCA #Training #Webinars #OdooCommunity #Reporting #Sales #Support #After-sales #Helpdesk
Learn how solo founders and small teams can manage customer support efficiently with the right tools, workflows, and simple organizational strategies.
https://hellokea.com/resources/handling-customer-support-easily/
🛠️ **Importância do Helpdesk de TI!** 📞✨ Um helpdesk eficiente resolve problemas rapidamente e melhora a satisfação do cliente. Entenda como ele pode ser um diferencial competitivo. 👉 Leia mais: https://linuxsolutions.com.br/a-importancia-do-helpdesk-ti/?utm_source=dlvr.it&utm_medium=mastodon #Helpdesk #SuporteTI #Produtividade
🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
Cổng hỗ trợ cho FreeScout Help Desk! Ứng dụng này cung cấp giao diện hiện đại, giúp người dùng quản lý và gửi ticket dễ dàng hơn. Hỗ trợ xác thực LDAP/AD, biểu mẫu động, tải file, cập nhật trạng thái ticket. FreeScout API cần thiết để hoạt động.
#FreeScout #HelpDesk #opensource #hotrotructuyen #phanmem
https://www.reddit.com/r/selfhosted/comments/1p9iaz0/support_portal_for_freescout_help_desk/
❓ Ihr beratet Forschende im Forschungsdatenmanagement (FDM) – sei es als Helpdesk-Mitarbeitende, FDM-Beratende oder Data Steward an einer deutschen Einrichtung? Dann seid ihr genau die Richtigen für diese Umfrage!
🤝 Die Arbeitsgruppe „FDM-Helpdesk-Netzwerk“, verfolgt das Ziel, bestehende FDM-Helpdesks und Beratungsstellen zu vernetzen: https://www.forschungsdaten.org/index.php/FDM-Helpdesk-Netzwerk.
📝 Die Umfrage ist anonym, dauert etwa 20 Min. und der Link ist zum 15.12.2025 aufrufbar: https://www.soscisurvey.de/fdm-helpdesk-netzwerk/
Как выбрать ITSM/ESM-систему: пошаговая инструкция, ошибки и лучшие практики внедрения на 2026 год
Меня зовут
https://habr.com/ru/articles/970740/
#enterprise #esm #itsm #lowcode #service_desk #helpdesk #itil #цифровая_трансформация #лучшие_практики #опыт
Unlock stellar customer service with Odoo 18 Helpdesk SLA! Learn how to configure & optimize your helpdesk for maximum efficiency. #Odoo #Helpdesk #SLA #CustomerService
https://teguhteja.id/odoo-18-helpdesk-sla-success/?utm_source=mastodon&utm_medium=jetpack_social
Современные HelpDesk-системы: что мы нашли, пока изучали open source
По мере роста компании поток обращений распределяется по разным каналам — почте, мессенджерам, формам на сайте — и быстро превращается в хаос. Мы начали искать HelpDesk, который можно развернуть у себя, без внешних сервисов и ограничений по лицензии. Подходящих проектов оказалось немного: часть давно не обновляется, часть сложна в установке, а многие используют лицензии, которые затрудняют коммерческое применение. Анализ десятков репозиториев показал, что современных permissive-лицензированных HelpDesk-платформ почти нет.
https://habr.com/ru/articles/969968/
#helpdesk #saas #opensource #selfhosted #support #tickets #crm #erp #jira #автоматизация
Two sentences, three different ways to describe who is going to help me:
"All our support engineers are busy, you'll be placed in the queue for the next available operator. Your call is important to us, please wait for the next available agent."
