Wenn jemand einen fragt, wie eine IT-Sache funktioniert, man fühlt zu wissen, wie es geht, aber statt es verbal erklären zu können den Drang verspürt es eigenhändig probieren zu müssen ...
#helpDesk
🛠️ **Importância do Helpdesk de TI!** 📞✨ Um helpdesk eficiente resolve problemas rapidamente e melhora a satisfação do cliente. Entenda como ele pode ser um diferencial competitivo. 👉 Leia mais: https://linuxsolutions.com.br/a-importancia-do-helpdesk-ti/?utm_source=dlvr.it&utm_medium=mastodon #Helpdesk #SuporteTI #Produtividade
Что у вас здесь происходит: почему сервис деск не взлетит без аудита процессов
«Сейчас выберем тот самый сервис деск и решим наши проблемы» — иногда кажется, что при внедрении нового решения или замене текущего именно так и рассуждают. Реальность готовит адептам этого подхода жесткую посадку. Мало подобрать систему под текущие потребности и учесть запас функций для роста — без аудита внутренних процессов вполне вероятно, что проблемы начнутся еще во время старта. В статье расскажем, как не повторить распространенные ошибки и что нужно сделать перед запуском, чтобы не натягивать систему на неудачные паттерны.
https://habr.com/ru/companies/itarena/articles/995800/
#service_desk #техподдержка #внедрение_по #аудит #сервис_деск #itsm #аналитика_проекта #helpdesk #проект_внедрения
𝗨𝗩𝗱𝗲𝘀𝗸:
#Helpdesk #OpenSource #Symfony
https://thewhale.cc/posts/uvdesk
UVdesk offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service. Bringing better communication approach in the eCommerce world using Standard Symfony PHP framework.
😵💫 https://marcinkaminski.pl/jak-duze-firmy-ukrywaja-formularze-kontaktowe-w-labiryntach-swoich-stron/ Chciałem znaleźć kontakt do dużej firmy. Taki normalny. Mail. Telefon. Człowieka. Po 15 minutach klikania w FAQ, chatboty i "centrum pomocy" wiem jedno: to nie strona kontaktowa, to cyfrowy escape room.
Są uśmiechnięci konsultanci na zdjęciach, wsparcie 24/7 i magiczne hasło "odpowiedź znajdziesz sam".
Znalazłem za to formularz, który odpisał mi… linkiem do tego samego FAQ.
A frustracja użytkownika? Tego nie widać w Excelu.
🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
@mwl #Suggestion Consider some kind of direct #helpdesk #support / #1to1 on Mastodon as THIS is how to really get people doing / building confidence. I admit we're weak at the start and finish and even then solving things can be hard mentally, alone. I used to take people to the gym or park personally as a similar example - I made it easier for first timers (it's the missing togetherness or companionship somehow that blocks things from happening today).
Click Here: https://gfacility.com/it-service-management/
Gfacility delivers the best IT service management software for London businesses in 2026, simplifying incident, change, and asset management through a smart cloud platform. With real-time ticketing, SLA tracking, automation, and clear reporting, it helps IT teams reduce downtime and improve service performance across modern UK workplaces.
#bestitservicemanagementsoftware #Gfacility #ITSM #London #UKIT #ITService #Helpdesk #ChangeManagement #london
A segunda fase de inscrições no GLUA está aqui! 🐧 🙌
O recrutamento para a equipa técnica do GLUA está aberto! Gostas de Linux? Programação? Resolver problemas? E gostavas de aprender mais coisas sobre este mundo do Software Livre? Então o GLUA é o sítio ideal para ti! 🎉
No GLUA temos vários projetos onde podes colaborar com os teus colegas e ganhar competências de programação.
Podes participar de renovar o nosso website, tratar da nossa competição de Super Tux Kart, ajudar os alunos da academia com problemas técnicos (helpdesk), criar extensões para o Gnome, ser orador de Workshops e muito mais! Para além de que podes sugerir ideias e novos projetos para esta equipa 🧡
Não precisas de experiência, nós valorizamos a vontade de aprender, e no GLUA consegues fazer as coisas ao teu ritmo, pedindo ajuda aos teus colegas quando não entendes alguma coisa.
Inscreve-te já!
https://glua.ua.pt/recrutamento-tecnico-fev26
Inscrições fecharão dia 22 de fevereiro. Não deixes passar o limite!
Créditos: Raquel Meira (Equipa de Comunicação e Imagem)
#recrutamento #glua #aettua #tecnico #helpdesk #gluarecrutamento #deti #ua #aveiro
🛠️ **Importância do Helpdesk de TI!** 📞✨ Um helpdesk eficiente resolve problemas rapidamente e melhora a satisfação do cliente. Entenda como ele pode ser um diferencial competitivo. 👉 Leia mais: https://linuxsolutions.com.br/a-importancia-do-helpdesk-ti/?utm_source=dlvr.it&utm_medium=mastodon #Helpdesk #SuporteTI #Produtividade
@susanna
What account? Which account are you not able to log into?
I will happily answer any Linux (mostly Mint) questions to anyone who is stuck or unsure!
While I'm no developer, I've spent many years using Mint as an average user. Installed and re-installed countless times. Adjusted settings and root settings. Even set up Jellyfin with Tailscale for self-hosted media (and made it consistently work).
I love this suggestion from one of our IT providers "In the meantime, while we continue our investigation, as a workaround for the time being, you can temporarily give admin permission to the affected users". Yeah, sure... #helpdesk #nothelping
🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
Wisdom from somebody who is wiser than me:
"aaah IT isn't something you should be dealing on the first monday of the month"
Es el jaswer
#michi #cats #Engineering #computer #it #helpdesk #soporte #catsofmastodon
Most MSPs don’t stay on legacy PSAs because they love them. They stay because switching feels risky. Modern service desks cut clicks, unify conversations, and give time back.
That’s the real upgrade.
Another satisfied customer, a woman in her late 70s living in Hawaii. Yesterday we did a marathon four-hour session, where I cleared up a number of issues. Early in the session I taught her how to change her wallpaper from a pretty picture to a solid color, because vision problems make it hard for her to read the icons when there’s a complex picture behind them. I used the expression, “Teach a person to fish...” She used her new skill to change the wallpaper color a couple of times while finding one that provided good contrast for her eyesight.
She had pictures stored in a variety of places, most notably Google Drive and OneDrive. I taught her how to find the pictures, how to rename them, and how to organize them in folders other than the defaults. Again we said to each other, “Teach a person to fish...”
A few hours later she sent me this text message:
“Aloha Bob,
Thank you so much for my first fishing lesson!
You allowed me to gain a mountain of computer confidence. I now understand a few ways to attach the bait, cast my line, and patiently haul in my catch or throw it back...... depending on the result.
You are an excellent instructor! (And after working in higher education for my entire career, I know what makes one)
From across the Big Blue,
Mahalo”
#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422
🛠️ **Importância do Helpdesk de TI!** 📞✨ Um helpdesk eficiente resolve problemas rapidamente e melhora a satisfação do cliente. Entenda como ele pode ser um diferencial competitivo. 👉 Leia mais: https://linuxsolutions.com.br/a-importancia-do-helpdesk-ti/?utm_source=dlvr.it&utm_medium=mastodon #Helpdesk #SuporteTI #Produtividade
How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #selfhosting #selfhosted #certbot #opensource #customersupportplatform #ticket #letsencrypt #elasticsearch
Client Info
Server: https://mastodon.social
Version: 2025.07
Repository: https://github.com/cyevgeniy/lmst