Ben Ferguson presents on 'Root Cause Analysis' July 25th at Nebraska.code().
https://nebraskacode.amegala.com/
#rootcauseanalysis #softwareglitches #datascience #Nebraska #customerservicecomplaints #customerservice #techproblemsolver #TechConference #TechTroubleshooting #DeveloperConference #programmingconference #problemsolving #technologytips
Ben Ferguson, Scott Bock, and Brandon Suponchick present on Software Craftsmanship in July at Nebraska.Code().
https://nebraskacode.amegala.com/
#Nebraska #softwarecraftsmanship #DuncanAviation #heartland #lincolnnebraska #Aviture #TechConference #RootCauseAnalysis #TechTalk #OpenTelemetry #grafana #coding #programming #development #Improving
Experiencing sudden performance drops, unexplained latencies, or timeouts? Your firewall might be misinterpreting HTTP 500 errors, leading to terminated TCP connections. Structured root cause analysis is essential to tackle these issues effectively. #HTTP500 #Firewall #PerformanceIssues #RootCauseAnalysis
Is it out of line to apply #OccamsRazor to the present moment, in America? It could be. But if not, then...
The United States simply ought to have enshrined a process of ranked-choice voting in its Constitution. Ceteris paribus. That would have made its current political landscape much more unlikely.
Part of me believes this criticism of the US deserves priority over almost all other criticisms—even now.
Good to see that RCA the shop contains about as much useful stuff as the average tech/security incident RCA.
“The main thing we know is that it’s never one thing,” said Thomas Anthony, director of the aviation safety program at the University of Southern California.
#Aviation #systemsengineering #Aeronautics #reliability #safety #RootCauseAnalysis #FailureAnalysis #Brazil
https://www.nytimes.com/2024/08/10/world/americas/brazil-plane-crash-investigation.html
In this instance, Falcon expected the update to have 20 input fields, but it had 21 input fields.
This "count mismatch" is what caused the global crash, CrowdStrike said.
"The Content Interpreter expected only 20 values," the RCA report states.
"Therefore, the attempt to access the 21st value produced an out-of-bounds memory read beyond the end of the input data array and resulted in a system crash."
--
https://www.abc.net.au/news/2024-08-07/drt-crowdstrike-root-cause-analysis/104193866
The Nigeria Immunization Collaborative: Early learning from a novel sector-wide approach model for zero-dose challenges
Less than three weeks after its launch, the Nigeria Immunization Collaborative – a partnership between the Geneva Learning Foundation, the National Primary Health Care Development Agency (NPHCDA), and UNICEF – has already connected over 4,000 participants from all 36 states and more than 300 Local Government Areas (LGAs).
The Collaborative is part of the Movement for Immunization Agenda 2030 (IA2030).
In the Collaborative’s first peer learning exercise that concluded on 6 August 2024, over 600 participants conducted root cause analyses of immunization barriers in their communities.
Participants engaged in a two-week intensive process of analyzing immunization challenges, conducting root cause analyses, and developing actionable plans to address these issues.
They did this without having to stop their daily work or travel, a key characteristic of The Geneva Learning Foundation’s model to support work-based learning.
Watch the General Assembly of the Nigeria Immunization Collaborative on 6 August 2024
https://www.youtube.com/watch?v=zicqexzachA
What are health workers saying about the Collaborative?
For Mariam Mustapha, a participant from Kano State, the Collaborative is “multiple individuals that perform a task”, united around a shared purpose.
She highlighted the importance of engaging with community members, noting, “These people from the community, most of them, they don’t have enough knowledge or they are receiving misinformation about immunization and vaccines.”
The peer learning exercise employed a structured approach, asking participants to explain their immunization challenge, conduct a “5 Whys” analysis to identify root causes, and develop actionable plans within their scope of work.
How does the Collaborative help health workers?
This method proved enlightening for many participants.
John Emmanuel, a community health worker from Bauchi State, shared his experience: “I just discovered that over the years, I have been superficial in my approach. I’ve been one sided. I’ve been actually peripheral in my approach. So during the root cause analysis, I was able to identify the broader perspective of identifying the challenge and then fixing it as it affects my job here in the community.”
The Collaborative also fostered connections between health workers across different regions of Nigeria.
Mohammed Nasir Umar, a JSI HPV program associate in Zamfara State, noted the value of this cross-pollination of ideas: “The root cause analysis really widened my horizon on how I think around the challenges. The ‘5 Whys’ techniques approach was really, really helpful.”
Participants identified a range of immunization challenges, including vaccine hesitancy, lack of information and awareness, sociocultural and religious factors, reaching zero-dose children, incomplete immunization, healthcare worker issues, logistical challenges, political interference, poor documentation, and community trust issues.
But then each one started asking ‘why’, stopping only once they found a root cause that they are in a position to do something about.
Esther Sharma, working with NPHCDA in a local government area, identified a critical issue in her facility: “The reason why people turn out low for immunization is because there are no health workers in the facilities to attend to them when they get here.”
Her solution involves ensuring consistent staffing during immunization days, which should encourage more community members to seek vaccination services.
How are new stakeholders participating in the Collaborative?
The Collaborative also welcomed participation from organizations not traditionally involved in immunization services.
Angela Emmanuel, a nurse and founder of the Emmanuel Cancer Foundation in Lagos, found value in the exercise for her work on HPV vaccination and cancer prevention.
She emphasized the need for a more educational approach: “Our motive should be education. Our motive should be the awareness, not just asking them to take this vaccine.”
Chijioke Kaduru, a public health physician who served as a Guide for the Collaborative, reflected: “While some of these challenges are similar in many settings, the local context and the nuances that shape these challenges clearly make them a good opportunity to engage, to interact, to understand them better, and to start to also see the ideas that colleagues have about how to solve those problems.”
By connecting frontline health workers, fostering critical thinking, and encouraging the development of locally-tailored solutions, the Nigeria Immunization Collaborative represents a potentially scalable model for strengthening health systems and improving immunization coverage.
As the exercise concludes, participants are poised to implement their action plans in their respective communities.
How are government workers participating in the Collaborative?
A key focus of the final session was the presentation of root cause analyses by government workers from the Federal and State Primary Health Care Development Agencies.
These presentations provided valuable insights into the challenges faced at various levels of the health system and the innovative solutions being developed.
Maimuna Tata, a deputy in-charge at a health facility in Bunkura local government area of Kano State, presented her analysis of why routine immunization sessions were not being conducted at her facility.
Through her “5 Whys” analysis, she uncovered a systemic issue: “The health facility is newly built and was commissioned after the 2024 micro plan exercise and needs to undergo several processes for provision of routine immunization.”
Tata’s proposed solution demonstrated the kind of innovative thinking the Collaborative aimed to foster: “Instead of them coming for outreach session in the settlement, I think the vaccine should be channeled to the health facility so that the health facility can conduct the sessions. And at the end of the day, we will now be submitting our reports to the health facility, that is the model health facility, pending the time the health facility will be recorded or will be updated in the server.”
Esther Sharma, working with NPHCDA in a local government area, identified a critical staffing issue: “The reason why people turn out low for immunization is because there are no health workers in the facilities to attend to them when they get here. I am the routine immuunization focal person where I currently work and when I went there newly, I asked a lot of people, why don’t they come to the hospital for immunization? And they said when they come, they don’t find anybody to attend to them.”
Her solution involves ensuring consistent staffing during immunization days, which she reported has already encouraged more community members to seek vaccination services.
Image: The Geneva Learning Foundation Collection © 2024
Share this:
#Collaborative #ImmunizationAgenda2030 #learningCulture #Nigeria #NPHCDA #peerLearning #rootCauseAnalysis #socialLearning #TheGenevaLearningFoundation
After some intense introspection I have determined that I just don't like doing things I don't want to do.
🔍 Excited to share my article on Root Cause Analysis and the "5 Whys" approach! 🔍
🌐 Article Link: https://www.designorate.com/how-to-apply-root-cause-analysis-using-5-whys/
#RootCauseAnalysis #ProblemSolving #ContinuousImprovement #BusinessSolutions #ProfessionalDevelopment #LearningAndDevelopment #ProblemSolver #DesignThinking
"VictoriaMetrics Anomaly Detection empowers Enterprise IT teams overwhelmed by ‘sea of red’ alerts" 😎
Today we announced our new VictoriaMetrics Anomaly Detection solution, which harnesses machine learning to make database alerts more relevant, accurate & actionable for enterprise customers!
Read the announcement: https://victoriametrics.com/blog/victoriametrics-machine-learning-takes-monitoring-to-the-next-level/
#anomalydetection #rootcauseanalysis #machinelearning #alerts
Does #AnyoneElseRemember #ThatTime when...
#TheNaughtyTories were #Fêting their #FoodBanks as a #Triumph... Rather than #Dealing with the #RootCauses of #Poverty...
#BTW: #IF you're #Still #NotQuiteSure, #CantQuiteRemember (or #JustDontKnow) what a #RootCauseAnalysis / #RCA is...
I could #TeachYou; but, I'd have to #Charge...
#OR...
You can #LookITUp... #DogsCanLookUp...
🧙⚔️🤖🐺🤖⚔️🧙 | ☕️🍪🍫🐻🍫🍪☕
@GhostOnTheHalfShell @akamran @benfell on book tour, Marohn said post-WWII, fed gov engaged multiple RAND Corp-like entities to #RootCauseAnalysis #American foreign engagements resulting in loss of blood and treasure, going back to Spanish-American War.
Conclusion: Karen J. Voter of the suburbs would condone all manner of domestic and foreign violence in her name and grant privilege on government trade, diplomatic, or military affairs that ensured supply chain access to cheap gas at the pump.
Finding an Explanation vs. Permanent Resolution of Issues https://www.scarletink.com/finding-explanation-vs-permanent-resolution-issues/ #RootCauseAnalysis
Welcome to Chapter 2 of our new series on Anomaly Detection (AD) & Root Cause Analysis (RCA) for time series data 😎
This post covers the main types of anomalies in time series, incl. the challenges involved in identifying each type of anomaly. It also offers insights on how to tackle them effectively for better observability.
Follow the link to read the post: https://victoriametrics.com/blog/victoriametrics-anomaly-detection-handbook-chapter-2/
#anomaly #anomalydetection #timeseries #data #analysis #rootcause #rootcauseanalysis #monitoring #observability
heard that Twitter is DDoSing itself (?)
This is a good opportunity to announce I specialize in software perf & scalability. Reducing hosting costs. And parachuting in to solve hard bugs or otherwise "rescue" sites or projects farked up by a prior approach
as a paid consultant
#DDoS
#Twitter
#performance
#scalability
#scaling
#tuning
#CostReduction
#ResourceMinimization
#troubleshooting
#rescues
#rewrites
#systems
#RootCauseAnalysis
#regressions
#postmortems
#architecture
#efficiency
#SRE
This podcast is a really interesting discussion about Root Cause Analysis between John Willis and Donna Knapp. If you are using Root Cause Analysis, I would recommend listening.
Friendgineers: Sometimes the problem you're staring at is the problem you need to solve right now. Sometimes it's not. Knowing which problem to solve when is critical.
#rootcauseanalysis #rca #friendgineers
https://friendgineers.rosenshein.org/posts/2023/05/11/
