“Avigad says his problems with BYD began after he booked a service at his local mycar outlet in #Perth as part of a complimentary first service deal through BYD. After leaving the centre, his car had a software #malfunction.
“It had every error #fault imaginable. And [mycar] said to me, ‘Oh, the guy that was [servicing] it is new’,” he says. “It was kind of clear that they had no facilities or training update processes.”
According to Avigad, the problem was caused by the #mechanic mistakenly loading *old #software* onto the car. He claims it should have taken 20 minutes to fix. Instead, his car was held at the service centre for two weeks.
During this period, Avigad called #BYD’s customer care line, but his inquiries were answered by the sales team, who were unable to help. He believes it was only after BYD caught wind of a #Reddit post about his experience that he says was viewed by 93,000 users – some of whom were owners with similar experiences – that *the issue was resolved on the same day*.
When asked about whether he regretted owning a BYD, Avigad responded: “Oh, 100 per cent.”
This isn’t a fault of the BYD vehicle engineering, it’s the lack of TRAINING and after care service.
#EEV #ElectricCars / #training / #AfterSales <https://www.afr.com/companies/retail/byd-sales-are-booming-so-are-complaints-about-their-cars-20250630-p5mbdf> (paywall) / <https://archive.md/Qqy53>